Refund and Return Policy
Thank you for choosing Hestia & Co. At Hestia & Co, we take pride in our meticulous attention to detail and commitment to craftsmanship. We are dedicated to providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.
30-Day Return Policy
We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.
How to Initiate a Return
Contact Us: Before returning any items, please contact our return team at enqury@hestianco.com.au to initiate the return process.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product. Clearly write the provided RA number on the outside of the package.
Package the Item: Pack the item securely in its original packaging, including any accessories if provided.
Return Shipping: Customers are responsible for the costs of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
Non-Refundable Items
Certain items are non-refundable, including:
- Opened or used products
- Gift cards
- Personal care items
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at enqury@hestianco.com.au with details and photos of the issue. We will work to resolve the problem promptly.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Information
Founded to be a little bit different from other companies
Phone: 02 9560 4637
Email: enqury@hestianco.com.au
Address: Unit 11/18 Loyalty Rd, North Rocks NSW 2151, Australia
Support Hours
Monday to Friday: 9:00 AM - 5:30 PM
Saturday: 9:00 AM - 12:00 PM